Common Questions
Punch corrections, schedule approvals, accrual balances, and PBJ submission timing.
PBJ Submission Help
Walkthroughs for generating and submitting the CMS XML file each quarter.
Training Refreshers
New scheduler or payroll administrator? We’ll run a session for them.
Clock & Hardware Issues
Clock offline, reader not reading, or a replacement needed — same team, same call.
Deployment & Updates
Questions about your hosting environment, backups, or an upcoming version update.