Ongoing support and maintenance of your software will provide you the best return on your investment. Even when you are not calling us for support, SBV is still maintaining your software ‘behind the scenes’.
- We provide you with phone, email, and remote assistance support, all at no charge
- Time clock support is also available with no charge-onsite support, if included in your maintenance contract (software plus clocks support)
- You get priority re-training of new staff at a discounted rate
- Your software is updated regularly to the latest version so that you get new reports or enhancements to the software at no charge
- Your scheduled maintenance and updates are performed off hours
- We monitor disruptions in network communications that can affect your time clocks or connection to the database from the software
- We perform database maintenance to keep your database running quickly and without error
- IT infrastrucure problems that affect the SBV software are emailed automatically to SBV
- Towards the end of each year, we will configure the periods and holidays for the new year
- Discounted pricing on future new versions of the software for gold maintenance plans